Position Detail:

Ontario Fire Department
425 East B Street
Ontario, CA 91764

San Bernardino County

909-391-0668 - fax

Hiring Information:

Position: Fire Communications Manager
Last Filing Date:  December 23, 2022

Special Instructions:  



The Position

Fire Communications Manager

The City of Ontario reserves the right, if necessary, to accept applications from the first one hundred (100) applicants that meet the qualifications guidelines for this position.

Are you looking to lead a group of emergency communications professionals? The personnel of the City of Ontario`s Fire Communications Division are the first to act in an emergency and are the most valuable link between the public and fire personnel who serve and protect the community. The Ontario Fire Department is currently accepting applications for the position of Fire Communications Manager. The Fire Communications Manager is part of the Ontario Fire Department Management Team and responsible for oversight of fire dispatch operations. The Fire Communications Manager reports to the Fire Administrative Director.

The ideal candidate will be a people person that is highly motivated and passionate about providing exceptional service to the community; have the ability to operate with independence and initiative; successfully manage technology based projects; possess exceptional leadership, interpersonal, and communication skills; and will be an innovative problem-solver. In addition, the successful candidate will embody the values of the City`s Approach to Public Service - Commitment to the Community, Excellence Through Teamwork, and Doing the Right Thing the Right Way and the Department`s values - Courtesy, Loyalty, and Service.

In the coming months the Fire Communication Center will be embarking on new technology including a new CAD system, enhanced automated vehicle location capabilities, and Next Gen 911. The successful candidate will be a large contributor to implementation of these projects.

The Ontario Fire Communications Center

The Ontario Fire Dispatch Center dispatches for the Ontario Fire Department, Ontario International Airport Authority, and is under contract to provide fire dispatch services to the Corona Fire Department in 2023. In 2021, the fire dispatch center handled more than 100,000 phone calls which included 16,000 911 calls and dispatched over 22,000 incidents. The Fire Communications Division is staffed by one Fire Communications Manager, 5 Fire Dispatch Supervisors, 9 Senior Fire Dispatchers, and 5 part-time Fire Dispatchers.

The Ontario Fire Department

The Ontario Fire Department is a team committed to professional and compassionate public service. The Department responds to more than 22,000 calls per year serving and protecting a population well over 180,000 people, covering nearly 50 square miles. There are ten fire stations that house nine engine companies, three truck companies, ARFF resources, and two battalion chiefs. Fire Station 11 is schedule to open July 1, 2023, with an additional engine and truck company.

The Administrative Services Bureau consists of three divisions ? Fire Administration, Fire Communications, and Emergency Management. The Bureau has over 30 employees which support the mission of the Ontario Fire Department.

Ontario is an all-risk department providing fire/rescue services; medical services through the department?s paramedic program; safety education; fire inspections; plan review; and various specialty teams such as SWAT medics, bomb squad, hazmat, and urban search and rescue.
The Ontario Fire Department is proud to serve the residents, businesses, and visitors of the City of Ontario with a high degree of professionalism. The members of Ontario Fire Department realize the value of each team member and consistently strive to improve service to the community by living up to the department motto: Courtesy ? Loyalty ? Service.

The City of Ontario

The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive city which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including: Police, Fire, Administrative Services, Community Life & Culture, Community Development, Public Works and the Ontario Municipal Utilities Company. The City`s team is staffed with approximately 1,100 full-time and 200 part-time diverse and talented employees who work to support a common goal of providing excellent service to the community.

We invite you to learn more about the City of Ontario by reviewing the City`s website. A few useful links are also listed below:
Approach to Public Service (Core values for City of Ontario employees)

OntarioCityEmployees.org (Information about City of Ontario employee benefit plans)

The Ontario Plan (The City`s Comprehensive Business Plan for Development)

Examples of Essential Functions

The essential functions typically performed by the Fire Communications Manager include the following:

Manages Communications Center operations involving support of fire and EMS dispatch functions.
Supervises and directs the activities of staff including employee selection, work assignments, performance evaluations, employee development, disciplinary action, and complaint resolution.
Represents the Communications Division to internal departments, operational groups, and external agencies regarding issues related to support of field operations.
Ensures that Communication Division adheres to Standard Operating Procedures related to Fire operations.
Coordinates the establishment of employee work schedules and methods for providing emergency dispatch services; identifies resource needs; reviews needs with appropriate management staff; allocates resources accordingly.
Works closely with the Information Technology Department to provide support for the Division`s infrastructure. Examples include; computer aided dispatch (CAD), VESTA phone system, Motorola Gold-Elite radio system, ProQA- as well as GIS data.
Recommends and assists in the implementation of objectives and procedures; implements approved policies and procedures. Ensures that safety rules and regulations are observed.
Compiles statistical reports from CAD data or another resource as needed.
Administers and updates Communications training programs; provides and coordinates staff training; works with employees to correct deficiencies.
Manages the emergency medical response program including quality assurance and training.
Ensures operational compliance for Emergency Medical Dispatch (EMD) accreditation.
Qualification Guidelines

Bachelor`s degree or equivalent from an accredited college or university in business administration, public administration, or a closely related field is desired. A high school diploma and additional qualifying experience may be substituted for education on a year-for-year basis (8 years total experience to qualify).


Four years experience in emergency dispatching in a public safety agency including one year of supervisory or lead experience.


A valid Class C California driver`s license and an acceptable driving record at time of appointment.

Special Requirement

Ability to assist with center staffing as needed, which may include working rotating shifts, weekends, mandatory overtime, and holidays. Knowledge of Emergency Medical Dispatch (EMD) processes.


Ability to diagnose and correct technical problems related to the operation of computer aided dispatch (CAD), VESTA phone system, and the Motorola Gold-Elite radio system. Possession of International Academies of Emergency Dispatch EMD certification. Possession of CPR certification.

Background Investigation

Successful candidates appointed to positions with the Ontario Police Department are subject to the successful completion of an in-depth background investigation which may include, but is not limited to, the following: criminal history, credit history, driving record, neighborhood references, polygraph interview, and a post-offer medical examination (including drug screen).

Supplemental Information

How to Apply

Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com you will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:

List any relevant experience and education that demonstrates that you qualify for the position.
List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).
Separately list each position held, including different positions with the same employer.
A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.

Email Notices

Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the city of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.

Frequently Asked Questions

If you have any additional questions regarding the application process, please refer to our Frequently Asked Questions page.

Starting Salary:  $93,100.80 - $113,131.20 Annually
Top Salary:   N/A
Contact:   City of Ontario
200 North Cherry Avenue

Ontario, CA 91764

Additional Department Details:

Annual Budget: $18,400,000.00
Population Served: 143,887
Number of Firefighters: N/A

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