This position is responsible for responding to emergency and non-emergency calls for service.
Essential Job Functions
Answers 911 calls for emergency service.
Answers non-emergency lines; provides information, and/or medical dispatch instructions to citizens when needed.
Transfers calls to other emergency agencies.
Transfers calls to non-emergency resources.
Questions callers to obtain necessary information for relay to field personnel; enters calls for service into the computer system.
Responds to complaints by contacting complainants to gather information.
Updates entered calls with additional information.
Uses language line for translations and the Hearing and Voice Impaired System (TTY) as needed.
Performs other related duties as assigned.
Full-Time Employment Qualifications
High School Diploma or GED; with three months of work experience in customer service, to include some experience dispatching or using a multi-line phone system. Ability to meet standards and obtain P.O.S.T certification required within six (6) months of employment. Failure to obtain P.O.S.T certification will result in termination from employment. Must not have a felony conviction, pattern of misdemeanor convictions, or repeated traffic violations. Background investigation, including supervised drug screen, and post-offer/pre-employment medical screen required. Verification of education, certification and licenses will be required prior to employment.
Part-Time Employment Qualifications
To qualify for part-time employment as a Communications Officer, a candidate must be a former SCMPD employee with a valid and current State of Georgia Communications Officer P.O.S.T. certification.
**Work Location: 295 Police Memorial Drive Normal Work Schedule: Varies**
Candidate is hired as a Communications Officer Trainee
Newly hired Communications Officer Trainees must successfully complete mandatory Records, EMS/Municipal Fire Dispatch, Call Taker, and Police Dispatch certifications within twelve(12) months of employment. Failure to secure the required certification may result in separation from employment. Once the Trainee has obtained his/her required certification, they will be "Assigned" to a Communications Officer position and step that corresponds to their level of certification.
Communications Officer I employees who are Certified Communications Officers, are proficient on the Records Channels and have mastered EMS and Municipal Fire Dispatching, in addition to being a Certified Call Taker, the incumbent will receive their Records and EMS/Fire Dispatch Certificates from the Department. Additionally, they will be given a 5% increase in pay and will be designated as a Communications Officer II.
Communications Officer II employees who master Police and Savannah Fire Dispatching in addition to having their Records, EMS/Municipal Fire Dispatch, and Call Taker Certificates will receive their Police Dispatch Certificate. They will also be given an additional 5% increase in pay and will be designated as a Communications Officer III.
Communications Officer III employees will have the opportunity to compete for the position of Communications Training Officer. This is a classified position under the Civil Service Act. Communications Training Officers will be selected though the City of Savannah`s normal competitive application process.
Communications Officer III employees and Communications Training Officers will have the opportunity to compete for the position of Senior Communications Officer. This is a classified position under the Civil Service Act. Senior Communications Officers will be selected through the City of Savannah`s normal competitive application process.